We listen to you. We’ll get together to understand exactly what you need an online system to do. We investigate the processes you currently use, who uses them and how we could automate and increase the efficiency of those processes. Together, we’ll agree on the components you need, and develop a list of deliverables, tasks, goals, responsibilities, costs and timeframes.
We get to work on the look and feel of your system. We look at each component and agree on how we can customise those to best meet your requirements. This phase focuses on the user experience so that it’s simple and logical to use as well as looking good.
We bring together the deliverables (back-end) with the design (front-end) to make a functional interface. This is the phase where our team of developers take charge. We use agile methodology to deliver the system in phases. Testing is iterative and can take place while the next components are being developed. This allows us to be flexible to allow the system to develop as we go (based on your feedback).
Our developers deliver the system in releases so testing can take place while the next components are being developed. You see your system eveolve from day 1 and can provide feedback as the project moves forward. This means there are no big surprises for you.
We deliver the system to your requirements. We assist in managing the transition from paper to the online system, educate (and train) your users and keep working with you to ensure the system is meeting the agreed requirements. This phase is on-going for the life of your system. There will always be updates and amends as well as new users, we are here to help your business transition and get the best out of your system.
Full technical support
We provide full technical support throughout the lifecycle of your system (updates, fixes and new features). You can monitor the progress of each technical support request through our service desk.